Terms

Ordering

Placing an order means you accept these terms. An order is only confirmed once payment has been accepted. If a dish is unavailable or its price has changed since you added it, we will tell you before taking your money and you can change or cancel the order.

Prices

The price shown at the moment of payment is the price you pay. Prices are recalculated on the server when you check out, so an edit made in your browser cannot change what you are charged.

Delivery and pickup

Delivery and pickup windows shown on the menu are estimates, not guarantees. Traffic, weather and a busy galley all affect them. If we cannot reach you we will keep trying and then cancel and refund the order.

Please check your address before ordering. We are not responsible for orders delivered to an address you gave us incorrectly.

Cancellations

You can cancel an order from your account while it is still awaiting payment or being newly accepted. Once the kitchen has started cooking we may not be able to cancel it, because the food is already made. If something is seriously wrong with your order, contact us and we will put it right.

Allergens

Our dishes are prepared in one kitchen and may therefore contain traces of the ingredients used in other dishes. If you have a serious allergy, please tell us on the contact page before ordering. We will do our best, but we cannot guarantee a kitchen is free of any given allergen.

Coupons and offers

Coupons have their own terms, shown when the code is applied: a minimum spend, a limited number of uses, a limited number of uses per customer, or an expiry. One coupon per order. We may withdraw an offer at any time.

Reviews

Reviews must be about an order you actually placed with us. We publish reviews at our discretion and may remove one that is abusive, contains someone else's private information, or is simply not about the food. Reviews are opinions, not instructions.

Our right to refuse

We can refuse or cancel an order where we suspect fraud, where an order is placed by a customer who has a long record of cancelled payments, or where we simply cannot cook it. Any money taken is refunded in full.

Liability

We do everything we reasonably can to cook well, deliver promptly and keep your data safe. We are not liable for losses that are not the fault of our kitchen, such as traffic, roadworks or a courier's delay.

Changes

We may update these terms. The version on this page is the version that applies to your order.

Contact

Questions about any of this? Reach us on the contact page.